FAQ

Product

Absolutely! Because RIE only uses authentic human hair, items like our Burmese curly hair extensions maintain their curl just like natural hair. The hair might look straighter right after coloring or washing, but rest assured: the curl will soon bounce back!

Our raw hair bundles are made from real human hair that hasn’t been processed. You can be confident that your raw Indian hair extensions haven’t been dyed, permed, or chemically treated in any way. They are the most natural type of extension and also the most expensive.

Virgin hair is the other type of extension made from real human hair. Like raw hair, it’s never treated with any chemicals or dyes. What separates virgin hair extensions from raw hair extensions is that virgin hair is steam processed.

Steam processing has two purposes. First of all, it makes the hair silky soft. But it also gives you more options for texture. This helps you match your natural hair more accurately. Whether you have deep waves or kinky curls, you should be able to find an option with virgin hair.

Yes, you can use curling irons, hairdryers, and flat irons on your hair extensions. This is because we only sell products made from real human hair. Always make sure you use heat protection products on your extensions. You generally cannot use heat styling products on synthetic hair extensions because they will melt.

You can definitely dye your extensions just like you would your own hair. In fact, it’s recommended so you can get the ideal color match! Don’t try to dye your extensions on your own. You should always go through a professional stylist.

Ordering

Placing an order online with RIE Hair Boutique is easy! Browse the section under “Shop Hair” for your perfect length. You’ll find everything from Burmese curly hair extensions to Swiss lace closures. Once you’ve found what you want, add the item to your cart and proceed to checkout. We will ship your items promptly after you order.

RIE Hair Boutique would be happy to take your order over the phone. Just call us at 972-295-9999.

We accept all major credit cards for your convenience, including:

Mastercard

Visa

American Express

Discover

You can check out our full refund policy by clicking here.

Under certain circumstances, you can exchange one of our products for another. For more information on our exchange guidelines, you can read our refund policy.

Shipping

For standard shipping, you can expect your order to take one to three business days to arrive. If your order is going outside of the U.S., please allow five to seven business days for your order to arrive.

RIE Hair Boutique wants you to receive your order promptly, so you can start loving your hairpiece as soon as possible. When you order during the week, your order will be shipped on the same day. If you order on a Saturday or Sunday, your order will be shipped on the next Monday.

Yes! RIE Hair Boutique will email you a tracking number the day that your order is shipped. This will help you know exactly when your hairpiece will arrive. RIE Hair Boutique is not responsible for any lost or damaged packages. We suggest you “Require” a signature for delivery to ensure that the carrier does not leave it at your front door, simply put (Signature required) in the comment section of your purchase order. Therefore we recommend you use a shipping address where you know you or someone else is available to receive the package.

RIE Hair Boutique products are exclusively delivered through FedEx.

Store Location

Yes, we do! If you want to see our products in-person, you can always visit our Dallas hair boutique. Our flagship store is located inside the Mattison Avenue Salon Suites. Our address is:

TX 75254-6914

Other Questions

Did we answer all your questions? If not, you can call as 972-295-9999 between 10 a.m. and 6 p.m. CST Tuesday through Saturday. We would be happy to assist you with all your hair extension needs!